Play Bold, Play Within Limits: Responsible Gambling at Rouge

Gambling should sit alongside your normal life, not take it over. We build account tools directly into Rouge so you can set your own boundaries before you play, not after a bad session. This page explains what's available, how to switch each tool on, and where to get free, confidential support if you're worried about your own play or someone else's.

Age Requirement: 18+

Rouge is strictly for players aged 18 and over. We run identity and age verification checks on accounts, typically before a first withdrawal, in line with standard UK practice. If we have any reason to suspect an account is being used by someone under 18, that account is suspended and funds are handled according to our terms while we investigate.

Deposit Limits

You can set a daily, weekly or monthly deposit cap from your account settings. Once you hit that figure, the system blocks further deposits until the period resets. Lowering a limit takes effect immediately. Raising one usually involves a short cooling-off period, which is deliberate: it stops a limit being reversed in the heat of the moment.

Loss Limits and Session Reminders

Alongside deposit caps, you can set a loss limit so that once your net losses reach a chosen amount in GBP over a day, week or month, your account pauses real-money play automatically. You can also switch on session reminders that pop up after a set amount of time logged in, so a quick visit doesn't turn into hours without you noticing.

Time-Outs

A time-out temporarily locks your account for a period you choose, typically anywhere from 24 hours to a few weeks. It's a lighter-touch option than full self-exclusion, useful if you just want a breather after a heavy session or a run of bad luck. During a time-out you won't receive marketing emails or bonus offers from us, and you can't log in to play.

Self-Exclusion at Rouge

If you need a longer break, you can self-exclude from your Rouge account for a minimum period, generally six months, with the option to extend. Once self-exclusion is active, we close the account to play, remove you from promotional communications and will not reopen the account early, even if you ask us to. This is a deliberate barrier and it's there to protect you.

Free Support: GamCare and BeGambleAware

You don't need to be in crisis to reach out. GamCare runs a free, confidential helpline on 0808 8020 133, along with live chat and community forums at https://www.gamcare.org.uk/. Their advisers can talk through what's happening, help you set limits, or point you towards structured support and treatment if that's what you need.

BeGambleAware, at https://www.begambleaware.org/, offers information, a self-assessment tool to check whether your gambling might be a problem, and signposting to specialist services across the UK. Both organisations are independent of Rouge and any other operator, and their services are free.

Spotting the Warning Signs

• Chasing losses by depositing more than you planned
• Gambling to escape stress, boredom or low mood rather than for fun
• Borrowing money, using credit or dipping into essential bills to fund play
• Hiding deposits, losses or time spent gambling from people close to you
• Feeling irritable or anxious when you try to cut back or stop
• Losing track of time and missing work, sleep or family commitments because of gambling

If a few of these sound familiar, that's worth taking seriously. Setting a deposit or loss limit, taking a time-out, or calling GamCare are all quick, practical first steps.

Helping Someone Else

If you're worried about a partner, family member or friend, GamCare also supports affected others, not just the person gambling. Their helpline advisers can talk you through how to raise it, what support exists for you, and how family self-exclusion or account controls might help.

Where to Manage Your Tools

All the controls above live in your Rouge account under account settings. If you can't locate an option or need help setting a limit, our support team can walk you through it. We won't ask why you want a limit and we won't try to talk you out of one.